Refunds and Cancellations
In the event that you wish to cancel an order with BloomingBox, the amount refunded will correspond to how many hours in advance your order is cancelled. If you cancel 48 hours or more in advance, you will receive a 100% refund. If you cancel between 27-47 hours in advance, you will receive a 50% refund. If you cancel between 1-23 hours in advance, no refund will be issued.
Note that if, for an agreed reason, BloomingBox agrees to issue a refund, the said refund may take anywhere between 4-12 days as per the rules and regulations of the issuing payment gateway partners.
Returns may be executed on any of the following grounds:
If the order consists of a cake, the replacement can only be accepted within 3 hours of receiving the cake.
Replacements will only take place on the next delivery slot, if the slot is before 6pm. Any orders received after 6pm and a replacement is needed, that replacement will be issued on the next consecutive day.