In the event of an attempted delivery where the receiver was either not responsive, unavailable to receive the gift, or postponed to a later date, the same product can be re-delivered the following day with an additional charge of AED 30 Dubai & ABU DHABI / 35 AED outside Dubai. Keep note that re-delivery will be for the same item in its current condition. If the condition is not satisfactory, the sender would have to re-purchase the items, and delivery will take place only in the next available time-slot after the recipient confirmation is received.
In the event of no response from the receiver during delivery, the Sender will be updated. If in case there is no response from the Sender, the order will be cancelled and no refund will be issued if it passes 24 hours from the time of delivery.
In the event of changing a printed card message for any reason a charge of AED 10 will be applicable.
The lifespan of the balloons varies based on the environment it is stored in. We are not liable for any damage brought on by poor handling or storage.
WE OFFER SHIPPING ONLY WITHIN THE UNITED ARAB EMIRATES. OUR SHIPPING FEES ARE AS FOLLOWING:
THE BELOW NON-SERVICEABLE AREAS ARE EXCLUDED FROM ANY DELIVERIES:
If the receiver is unavailable for products delivered, the product will be returned to the warehouse, and redelivery charges will apply:
AN ADDRESS CHANGE WHEN ORDER HAS BEEN ALREADY DISPATCHED
RECIPIENT UNABLE TO RECEIVE THE ORDER
- Dubai & Abu Dhabi: AED 30
- Other emirates: AED 35
If the address given by the receiver is of a Non serviced area or Outside the Bullet coverage area, please note that a refund will not be issued, instead a store credit voucher will be given instead with the full amount, or else the sender has the option to change the order receiver details and location.
If a bullet delivery order is placed without the recipient's location but is later updated with a location outside of the bullet delivery coverage area, the order will be rescheduled to the next available delivery time slot with non-refundable delivery fees.
Returns may be executed on any of the following grounds:
If the order consists of a cake, the replacement can only be accepted within 3 hours of receiving the cake.
Replacements will only take place on the next delivery slot if the slot is before 6pm. Any orders received after 6pm and a replacement is needed, that replacement will be issued on the next consecutive day.
BloomingBox only delivers within the United Arab Emirates, and the fees for such vary based on order value and time. Please refer to the chart below for all details: