General Terms

In the event of an attempted delivery where the receiver was either not responsive, unavailable to receive the gift, or postponed to a later date, the same product can be re-delivered the following day with an additional charge of AED 30 Dubai & ABU DHABI  / 35 AED outside Dubai. Keep note that re-delivery will be for the same item in its current condition. If the condition is not satisfactory, the sender would have to re-purchase the items, and delivery will take place only in the next available time-slot after the recipient confirmation is received.

In the event of no response from the receiver during delivery, the Sender will be updated. If in case there is no response from the Sender, the order will be cancelled and no refund will be issued if it passes 24 hours from the time of delivery.

In the event of changing a printed card message for any reason a charge of AED 10 will be applicable.

Order Refusal

1. If the order is refused by the receiver during the address capturing stage, a refund will be issued if the order is not yet prepared. A refund will NOT be issued if the order has been prepared. Sender would need to provide an alternative recipient.
2. If the order is refused by the receiver upon delivery,  a refund will NOT be issued and the order will return back to our location. Sender would need to provide an alternative recipient and re-delivery charge of AED 30 Dubai  & ABU DHABI /  AED 35 Outside Dubai will be applied.

WE OFFER SHIPPING ONLY WITHIN THE UNITED ARAB EMIRATES. OUR SHIPPING FEES ARE AS FOLLOWING:

• ORDER SPEND BELOW AED 149.99
  • DUBAI & ABU DHABI
    • ​STANDARD | AED 20
    • PRIORITY | AED 35
    • BULLET | AED 65
  • SHARJAH - AED 35
  • AL AIN - AED 35
  • AJMAN - AED 35
  • FUJAIRAH - AED 35
  • RAS AL KHAIMAH - AED 35
  • UMM AL QUWAIN - AED 35

• ORDER SPEND ABOVE AED 150 
  • DUBAI & ABU DHABI
    • ​STANDARD | FREE DELIVERY
    • PRIORITY | AED 25
    • BULLET | AED 50
  • REST OF THE EMIRATES 
    • FREE DELIVERY FOR STANDARD TIME SLOT ONLY
    • PRIORITY | AED 15
• ORDER SPEND ABOVE AED 300
  • DUBAI & ABU DHABI
    • STANDARD | FREE
    • PRIORITY | FREE
    • BULLET | AED 30
  • REST OF THE EMIRATES
    • ​FREE DELIVERY FOR STANDARD TIME SLOT ONLY
    • PRIORITY | AED 15

THE BELOW NON-SERVICEABLE AREAS ARE EXCLUDED FROM ANY DELIVERIES:

• ABU DHABI
  • ​GHARBIA
  • BIDA ZAYED
  • LIWA
  • DHAFRA
  • RIYASI
  • WESTERN REGION
  • KHATAM
  • RUWAISE
  • MADINA ZAYED
  • SILA
  • MIRFA
  • BUHASA
  • TAREEF
  • AL HUMRA AUH
  • Tarif
  • Giyathi
  • Beda Zayed / Zayed City
• AL AIN
  • SUHWAN
  • AL WAGAN
  • AL QUA
  • AL KHAZNA
  • ABU SAMRAH
  • NAHIL
  • AL YAHER
  • RIMAH
  • DHAHIRA
  • AL ARAAD
  • AL FAQA
  • SWEIHAN
  • AL HIYAR
  • BIN ASMAD
  • AL SHUWAIB DAM
• SHARJAH
  • DHAID
  • MALIHA
  • MADAM
  • NAZWA
  • SOBAN MUSAFI ROAD
  • WADIA AL HELLO
  • WADI ASMA
  • AL ZUBAIR
  • MUHAFIZ
  • IBN-E-RASHEED
  • AL BATAYEH
  • SOHAILA
  • BIR AL RAFIAA
• FUJEIRAH
  • ​Wadia mai
  • Wadi EjIli
  • bathna
  • al halla
  • Tayyaba
  • Khulaybiyah
  • wadi al kor
  • wadi munai
  • Margham
  • basna
  • Wadi Heillo
• UMM AL QUWAIN
  • ​falaj al muwalah
  • rashidiya
  • madab
  • kabir
• DUBAI
  • ​Hatta
  • Al Lisailli
  • Al Ghadeer
  • Lahbab
  • Umm al daman
  • Tijarah Town
• AJMAN
  • ​MANAMA
  • MASFOOT
  • MUZAIRAH
• RAK
  • ​KHOR KHUWAIR
  • HAVELAT
  • KHATT
  • ADHAN
  • AL GHAIL
  • SHAAM
  • GALILA
  • AL JEER
  • HUMRANIA
  • KUDRA
  • MASAFI
  • WADIA SIJJI

PLEASE NOTE

• If the receiver is unavailable for products delivered, the product will be returned to the warehouse, and redelivery charges will apply:  

           AN ADDRESS CHANGE WHEN ORDER HAS BEEN ALREADY DISPATCHED

           RECIPIENT UNABLE TO RECEIVE THE ORDER

                    - Dubai & Abu Dhabi: AED 30

                    - Other emirates: AED 35

• MARKING "CALL RECEIVER FOR ADDRESS" CAN AND MAY AFFECT DELIVERY TIMING CHOSEN DEPENDING ON WHEN THE ADDRESS IS PROVIDED.

• If the address given by the receiver is of a Non serviced area or Outside the Bullet coverage area, please note that a refund will not be issued, instead a store credit voucher will be given instead with the full amount, or else the sender has the option to change the order receiver details and location.

•     If a bullet delivery order is placed without the recipient's location but is later updated with a location outside of the bullet delivery coverage area, the order will be rescheduled to the next available delivery time slot with non-refundable delivery fees.

Returns 

Returns may be executed on any of the following grounds:

1. Quality: If there is an issue with the quality of a received order and the said issue has been confirmed by BloomingBox, you may request for product replacement, or another product of the same value, OR you may also receive a full refund for your purchase. 

If the order consists of a cake, the replacement can only be accepted within 3 hours of receiving the cake.

2. Quantity: If the order you received does not correspond with the amount that you ordered and this discrepancy has been confirmed by BloomingBox, you may choose to request for a new item as compensation for the order or a fair refund corresponding to the value of the unincluded item/s.

Replacements will only take place on the next delivery slot if the slot is before 6pm. Any orders received after 6pm and a replacement is needed, that replacement will be issued on the next consecutive day.

BloomingBox only delivers within the United Arab Emirates, and the fees for such vary based on order value and time. Please refer to the chart below for all details: